Returns and/or refunds are not offered, replacement of product is an option following the guidelines below

As we never intend on making a mistake but sometimes things just happen. We will be more than happy to fix your order with a few quick steps if there is something wrong with your order, please email sky@justfreezeitsweets.ca

The steps to make things right are:

When did your order arrive?
Please describe the problem with your order and include a photo of the product in the original unopened packaging.
If you believe the damage is from shipping please include a picture of the shipping box and a description of the condition it arrived.
After the first photo, please open the package and photograph the contents.

Our customer service team will reach out to you personally to resolve the issue.